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Start with a phone call or send an email that clearly describes the problem and how to reproduce it.

Tell us step by step how to reproduce your problem, and send us any files that would help.

Tell us the task your running, and how you expect it operate, when it fails, and if you know how to reliably reproduce it.

If we can reproduce your error and fix the bug, you’ll get an email with instructions on how to fix it yourself or a link to download a code update.

If we can’t reproduce your problem at first, ¬†your issue will remain open until a resolution is found. We take every support call very seriously and understand how frustrating it can be when something doesn’t operate properly. So, you can be sure your problem will be solved in time.

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