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Content

Software Support Policy

We are doing our best to satisfy every customer with rapid service. It’s a pleasure to see that our customers appreciate it. Thank you for your kind words, they give us the energy for further improvement of our products and services.

The following Terms and Conditions govern the delivery of support service by Ryklin Software Inc. with respect to Software Products developed by Ryklin Software.

Availability

Ryklin Software technical support is available 24 hours a day, 7 days a week and 365 days a year via e-mail, fax, forum, online knowledge base and online documentation. Phone support is available between 9:00 and 17:00 EST Time, Monday to Friday (except holidays).

  • Free lifetime technical support for licensed users.
  • Limited support for users of trial versions of products.
  • Limited or no support for users of free products.
  • No support for any third party software or hardware.
  • No technical support for legacy or discontinued products.

Contacting Support Service

Before requesting technical support, please consider the following:

  • Have you updated your software to the most recent version?
  • Is your question answered in the Online Documentation or demo movies?
  • Did you check our Knowledge Base for very common questions?

Make sure your server/firewall/spam filter is configured to allow messages from our server, otherwise we cannot guarantee resolving of your request.

Exclusions

No Technical Support for problems encountered while using Software Product in a manner for which it was not designed, via misuse or modification will not be provided.

Notes

Ryklin Software will use reasonable efforts to provide Technical Support services, but cannot guarantee resolving of all asked questions.

Response times may vary based on volume of received support requests

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